Consolidate your document needs & improve security

The Customer: Santos

Discovers, delivers, collaborates, cares: These are the guiding business principles of major Australian gas and oil company Santos. Founded in 1954, the company is Australia’s largest domestic gas producer and provides gas, oil and liquids nationally and globally.

The Challenge

  • In February 2005 Santos began building new a corporate headquarters in Adelaide to house 1,000 of its employees.
  • The company realised a benefit of custom-building a new office was the opportunity to overhaul office technology that was outdated and inefficient.
  • When they evaluated their print and copy inventory, they realised they held a myriad of devices from various vendors, many of which were slow and expensive to run. Furthermore, their existing stock failed to support vital workplace practices, such as confidential printing.

Santos needed a solution than would consolidate their document needs and improve security. Furthermore, they wanted to reduce waste and their impact on the environment.


The Solution

The Benefit

Reduction in devices printers, faxes, scanners and MFDs from 140 down to 32 MFDs

  • Significant cost savings
  • Reduced environmental impact
  • Increased available floor space
  • Improved functionality

Introduction of Follow You printing, where all print jobs are securely held on a central print server until released by user using their smartcard

  • Reduced waste
  • Improved security
  • Ability to manage throughput down to user level
  • Improved workload balance

Introduction of Globalscan which converts paper documents into useable digital files for distribution

  • Eliminated need for desktop scanners
  • Reduced paper waste
  • Improved office collaboration

"Ricoh’s local knowledge of our business environment played an important role in the success of the solutions rolled out and we have been impressed by how office automation was able to complement what we were trying to achieve culturally in this new space.”

Ricoh’s Better Way

Since moving to their new premises in March 2007, Santos has embraced their new office, and the improved technology that it delivered, experiencing:

  • Drastic reduce in waste and carbon footprint
  • Improved security
  • Improved business efficiency and staff collaboration
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