Boost your print room's capabilities

The Customer: Western Australia's Department of Agriculture Print Unit

"We needed machines that would allow us to ‘gear up’ to the changing needs of printing." -Project Manager, WA Dept of Agriculture

The role of Western Australia’s Department of Agriculture and Food is diverse, as they are entrusted with the lead role in food industry development, biosecurity and natural resource management. Servicing over 1,200 internal customers, the regional WA inplant printing room of the Department, located in South Perth produces a diverse range of material covering the many areas under the agriculture and food legislative umbrella.

The Challenge

With so much information to share, the South Perth printing services for the Department were finding it impossible to keep up with volume. The printing services used a number of low end printer/copiers which were unable to cope with the high demand and quality required. As a result, a significant proportion of publications and print jobs were outsourced.

Realising that the Department could offer a value-add service for internal customers that improved quality while reducing costs, the WA Department of Agriculture searched for a solution that offered better speeds, improved quality and advanced finishing options. “We needed machines that would allow us to ‘gear up’ to the changing needs of printing,” explained the Project Manager for the Department.

The Solution

The Benefits


The Pro C900 is Ricoh’s first colour production device,  featuring the fastest speed in its class. It delivers a constant 90 ppm in full colour, an average monthly print volume of 170,000 and duty cycle of 400,000. Amongst its industry leading inline finishing capabilities, it also boasts the first ever fully automated ring-bind finisher.


  • Increased capabilities
  • Quicker turnaround
  • Reduced costs
  • High quality output
  • Improved finishing
  • Wide range of media
  • More competitive
  • Greater colour usage


Ricoh’s Better Way

After evaluating all the tender responses, the Department determined that Ricoh proposed the best solution and service for the future needs of the business. Specifically, Ricoh’s service levels, pricing and the availability of the technology and machines appealed to the Print Unit’s needs.

In particular, the Print Unit of the Department of Agriculture purchased Ricoh’s new flagship production colour device, the Pro C900. It features the fastest speed in its class, a constant 90 ppm in full colour with an average monthly print volume of 170,000 and duty cycle of 400,000. Along with a scanner and host of inline finishing capabilities, it boasts the first fully automated ring-binder finisher.

“We were happy with the quality of the Pro C900 during the demonstration. Also, we were treated honestly by Ricoh from the very beginning. They gave me the correct information and could deliver the results they were promising,” the Project Manager added. This included the Pro C900’s inline finishing, including Cover Interposer, GBC StreamPunch III, 3000 sheet finisher and PlockMatic Booklet Making System incorporating Square-end fold and Trimmer unit.

The benefits are better than expected. The Print Unit is experiencing reduced costs, better service and quality. As a result they are winning back business from internal stakeholders. Plus, the colour segment of the business is now growing due to the success of the install, increasing from 30 to 50 percent of print jobs. As a result they are producing higher impact documents very affordably.

The Department’s Print Unit has therefore realised a dramatic improvement in their workload while costs have come down significantly.

“We can print on better stock and media. The quality is miles apart from what we were used to and we can provide professional finishing – even bleed to edge. We have the ability to say yes to most jobs, whether big or small and have eliminated the majority of outsourced work.” 

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