QT Sydney Hotel and Ricoh IT Services

QT Sydney Hotel CS - Banner.png

The Customer: QT Sydney Hotel

The name behind many of Australia’s most well-known brands, Amalgamated Holdings Limited (AHL) is Australia’s premier entertainment, hospitality and leisure companies. In hospitality and leisure, it owns QT Hotels, Rydges Hotels & Resorts and the Thredbo Alpine Resort. In entertainment, the AHL Group owns Event Cinemas and the State Theatre in Sydney. It is the last of those – the State Theatre – that presented a major network integration challenge, ultimately solved by Ricoh IT Services.

The Challenge

The challenge stemmed from the decision to redevelop the heritage listed State Theatre office block and the adjoining Gowings building, restoring the buildings and creating a state-of-the-art hotel – QT Sydney.

According to AHL General Manager – Corporate IT Dean Brown, the challenge was three-fold. “First,” he says, “with the building being heritage listed, all the backbone cabling and infrastructure work had to be undertaken in accordance with strict requirements.”

“Secondly, the Ricoh engineers would be installing the network at the same time as construction was being undertaken; and thirdly, we needed to have our corporate network fully integrated with a separate network dedicated to our customers.”

The Solution

The Benefits


Network Integration

  • Centrally managed and secure network
  • Increased performance and manageability
  • Cost savings due to a more efficient network structure

The Solution

There was a requirement to integrate two separate networks each with its own unique components. In order to achieve the integration, Ricoh IT Services engineers undertook a comprehensive design exercise to ensure full data integration between disparate systems and, most importantly, establish full security between guest and corporate network services.

“It was up to us to work out how to best integrate the two networks, taking into account the range of protocols and interfaces involved,” Ricoh IT Services Account Manager Justin Williamson explains.

Mr Brown stated, “The fact that Ricoh IT Services was able to achieve that integration is a testament in itself. From a business perspective, now we have a network that, while having an underlying complexity, can be managed centrally and, importantly, is secure.”

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