City of Armadale Council


The Customer: City of Armadale 

“Essentially, the Ricoh [colour production device] and workflow solution is freeing up staff, saving significant time and money and greatly reducing the stress staff were experiencing putting together critical operational documents,” Mark Dawson, Manager of Governance and Administration

Located half-an-hour's drive south of Perth, the City of Armadale is one of Western Australia's fastest growing regional centres. With Council full time staff numbers at 400 and set to rise to meet the forecast increase in demand for local services, the Council’s in-house print facility was coming under increasing pressure to deliver a myriad of print jobs.

The challenge: A production solution to meet growing requirements

At only 600 dpi, the Council’s existing production printer couldn’t replicate photographs or graphs effectively, and finishing options were limited to outdated black coil binding. Adding further was that with no colour or A3 print capabilities, the Council were unable to meet a sizeable portion of its print work internally. Even when large scale print jobs were kept in-house, a lack of workflow and finishing options meant personnel were regularly working extended hours just to meet deadlines.

The solution: A Ricoh colour production device and workflow

The solution

The benefit

A Ricoh colour production device printing at 90ppm with inline finishing capabilities

  • Improved quality and speed
  • Quick turnaround
  • Eliminate over-time work by staff


MicroPress integrated workflow solution for in-house print facilities

  • Handles complex file formats
  • Reduces job handling by automatically routing jobs to available devices, making print operations more profitable
  • Improves turnaround time

Following the successful implementation of a Ricoh multifunction device (MFD) fleet at Council, the City selected Ricoh as one of the six State Government approved suppliers to provide a tender response. Ultimately, after in-depth evaluation of proposed solutions and presentations from vendors, Ricoh was chosen to supply the basis of the Council’s print production environment.

Once installed and operational, the high speed output of the Ricoh colour production device, together with the integrated workflow software, MicroPress, virtually eliminated overtime required to produce complex documents. This is particularly the case with Council agendas.

Using the workflow software, print room staff are able to collaborate on the large document, dragging and dropping their respective sections into the main working document. A distinct advantage is that the solution supports a broad range of document formats, ensuring department staff can drop in anything from PDF and Word files right through to full page images.

It’s the versatility of the Ricoh colour production solution that is gaining particular favour within Armadale Council. Full-colour and high quality brochures of various sizes, folds and finishes; A3 posters; A4 flyers – they are only a handful of the print products that are now being produced in-house and on-demand.

Important in that equation is the ongoing support and training afforded the Council’s print shop personnel by Ricoh print production experts. Providing on-site training in all aspects of the printer’s use, along with the various finishing options and workflows, the Ricoh specialists worked to ensure the print shop reached full productivity levels within a short period of time.

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