Helloworld and RICOH IT Services


The Customer: Helloworld Limited (formerly Jetset Travelworld Group)

One of Australia’s leading integrated travel companies, Helloworld Limited (formerly Jetset Travelworld Group) provide thousands of wholesale and retail clients with premium travel management, technology and services around the clock. Listed on the Australian Stock Exchange, they operate in Australia, New Zealand, USA, UK and South Africa. Helloworld’s IT department supports over 1300 users across 16 sites in Australia, as well as their international offices.

The Challenge

Of utmost importance to Helloworld is ensuring their network is offering maximum productivity. With bottlenecks potentially causing disruptions to customer-facing systems and staff processes, as well as communications within and outside the organisation, keeping the network up and running effectively is critical.

In 2011 Helloworld underwent a merger. As a result, a large project was required to design, configure and deploy new WAN and LAN infrastructure across Australia for improved connectivity between the disparate offices.

The Solution

The Benefits


Migration to Microsoft Exchange BPOS Platform

  • 2,000+ mailboxes and users across a myriad of business units running off the one platform
  • Increased business continuity across a wide range of business units within the AHL Group
A strong partnership
  • In-depth knowledge of Helloworld's business and IT environment for solid advice and support during business changes


The Solution

Helloworld has been using Ricoh’s NetActive service for ongoing network monitoring and management since 2007. During the merger, the comprehensive visibility enabled through NetActive ensured Helloworld had the data required for capacity planning and to make informed decisions for the design of the new network.


After the merger, Ricoh assisted with follow up work and rationalisation of resources resulting from the recent merger project, as well as advising on efficiencies across Helloworld’s IT budget that resulted in a 10 per cent savings across-the-board.

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