Amalgamated Holdings Limited and RICOH IT Services


The Customer: Amalgamated Holdings Limited

Amalgamated Holdings Limited (AHL) is one of Australia’s premier entertainment, entertainment technology, hospitality and leisure companies. They operate in over 120 locations across Australia, New Zealand and Europe with brands such as Greater Union, Rydges Hotels & Resorts, Kosciusko Thredbo, the State Theatre and Featherdale Wildlife Park. AHL also own the largest film-processing laboratory in Australia and design, manufacture and install film-processing equipment.

The Challenge: Migration from Lotus Notes

With AHL’s diverse business units adapting to its unique markets, clients and environments, the importance placed on its IT systems and infrastructure is paramount. Due to the increased use of new technologies such as iPhones, PDAs and other smartphone technology, it became imperative that AHL update its Lotus Notes email collaboration platform to the Microsoft Exchange Platform.

AHL investigated the options of managing the migration to Microsoft Exchange in-house, however with over 2,000 mailboxes and users it was deemed that the cost, time, skills and resources required were too large for the business to independently cover.

The Solution

The Benefits


Migration to Microsoft Exchange BPOS Platform


  • 2,000+ mailboxes and users across a myriad of business units running off the one platform
  • Increased business continuity across a wide range of business units within the AHL Group

The Solution: Microsoft Exchange BPOS Platform

The answer was to outsource the migration process to IT specialists. Ricoh IT Services were chosen to design, manage and implement the migration, due to its proven track record of delivering complex IT projects, proactive network management services, Microsoft Gold Partnership and because Ricoh IT Services have the team of engineers on-staff top carry out a project requiring this level of expertise and know-how.

AHL now runs its 2,000+ business mailboxes on the Microsoft Exchange BPOS Platform. The migration process involved careful analysis of its current system, thorough documentation of the work methodologies and in some cases the re-engineering of its business processes.

The custom scripting, design, piloting and implementation of the ‘co-existence’ phase, were some of the crucial components to the success of the migration. The detailed and highly skilled undertaking by Ricoh IT Services engineering team allowed for business continuity across a myriad of business units within the AHL group.

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